Two-day
course for those who want to communicate with impact, using powerful
and proven tools and techniques.
Introduction
Excellent
communication skills are now an essential requirement for successful
managers and leaders in business. And the best communicators are
often the best equipped to avoid or resolve problems, misunderstandings
and conflict and achieve success. This course offers valuable tools,
tips and techniques for building outstanding communication skills,
and increasing personal impact and effectiveness.
Objectives
The
course will enable participants to:
•
use new skills and techniques for outstanding communication and
achieving excellence
•
increase
understanding of self and others and make changes in behaviour for
greater success
•
build
and develop excellent business relationships and reduce conflict
•
master
the art of listening and use of empowering language
•
manage
own levels of confidence, motivation and resourcefulness
•
increase
flexibility and choice to enhance personal effectiveness
Course
Content
•
what
happens when we communicate
•
understand,
recognise and respect the differences between people
•
the
impact of your communication on others
•
building
successful relationships
•
communication
preferences – talking the same language
•
different
levels of communication
•
verbal
and non-verbal communication
•
effective
listening skills
•
getting
your message across
•
using
language to influence and motivate
•
empowering
language
•
decision
making styles
•
how
to use this understanding for outstanding results
Style
The course will be highly participative and will incorporate different
elements of learning to suit a variety of learning styles and to
create an enjoyable and stimulating environment. Participants will
benefit through practical experience, increased self-awareness,
new skills and behaviours and leading edge thinking and techniques.
There will be a mix of tutor input, individual and group activities,
presentations, feedback and group discussion on practical applications
Details
This
is designed as a 2 day programme
Maximum group size is 12 participants