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Engaging
Clients
This
2 day workshop introduces you to NLP (neuro-linguistic programming)
and offers valuable tools and techniques for developing outstanding
communication skills, building successful business relationships
and achieving better results.
Introduction
Excellent
communication skills are now an essential requirement for success
in business. Failure to understand how others communicate, and the
best way to approach them, often leads to missed opportunities,
lost sales and poor working relationships. Do
you ever come away from meetings feeling that you didn’t get
your point across, that you weren’t speaking the same language
or that you let a valuable opportunity pass you by? Would you
like to engage with your clients more fully more of the time?
Who
is it for?
This
workshop will benefit anyone wishing to;
• Acquire a greater understanding of their clients
• Communicate better for better results
• Engage more fully and influence more effectively
• Invest in themselves and their business
Objectives
On
completion of the workshop you will be able to;
•
Communicate with others for maximum impact
• Understand the importance of rapport and how to achieve
it within minutes
• Build and develop excellent business relationships
• Understand conscious and sub-conscious communication processes
• Recognise different communication preferences
• Understand your clients’ decision making strategies
• Identify key drivers and motivators for your clients
• Recognise your own patterns and the impact of these on your
clients
• Adapt your approach and bridge the gap for greater success
• Use empowering language to engage and influence
• Ask questions to elicit your clients’ true needs and
priorities
• Listen effectively to what’s really being said
• Turn negatives into positives
• Manage your confidence, motivation and emotions
• Increase flexibility and enhance your personal effectiveness
Style
The course will be highly participative and will incorporate different
elements of learning to suit a variety of learning styles and to
create an enjoyable and stimulating environment. Participants will
benefit through practical experience, increased self-awareness,
new skills and behaviours and leading edge thinking and techniques.
There will be a mix of tutor input, individual and group activities,
presentations, feedback and group discussion on practical applications
Details
This
is designed as a 2 day programme
Maximum group size is 12 participants
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