course outline
 

 

Essential Sales Skills

Aim

This workshop is designed to provide a ‘tool kit’ of strategies to help participants enhance their sales skills for increased success.


Objectives

• Explore expert principles for successful selling
• Understand how your personality traits and habits are affecting your ability to sell successfully
• Develop powerful communication and influencing techniques
• Learn how to overcome resistance and handle objections
• Discover how and when to close the sale
• Build and maintain a confident state
• Implement changes in habits and behaviours for increased success


Content

Principles for Success
Consider how experts think about the concept of selling and contrast with your own sub conscious thinking patterns

• Expert principles for successful selling
• Explore personal attitudes and beliefs

Engaging Clients
Connecting with clients and creating structure and focus for the meeting

• Gaining Rapport
• Agreeing Clear Outcomes

Needs Analysis
Understanding your client, their needs and their motivation

• Assertive Questioning
• Future Pacing
• Effective Listening
• Motivation Patterns
• Gaining agreement

Presenting Solutions
Linking the client’s need to your product or service in a compelling way

• Persuasive language
• Matching strategies and communication preferences
• Features, Advantages and Benefits

Overcoming Resistance
Structuring language and using communication techniques to help overcome obstacles presented by the client

• Assertive Techniques
• Reframing problems and concerns

Closing the Sale
Recognising when it is appropriate to close the sale and ask for a commitment

• Closing Techniques

Building Confidence
Condition yourself to feel confident in a sales meeting

• NLP techniques for creating confidence

Integration and Practice
Practice the tools and techniques and create a plan for implementing the changes

Style

The workshop is highly participative and will incorporate different elements of learning to suit a variety of learning styles and to create an enjoyable and stimulating environment. Participants will benefit through practical experience, increased self-awareness, new skills and behaviours and leading edge thinking and techniques. There will be a mix of tutor input, individual and group activities, feedback and group discussion on practical applications.



 

Denise Parker Coaching & Development, Croydon. UK.

Tel: +44(0)20 8546 4012 Email: info@deniseparker.com